TERMS & CONDITIONS

Effective Date: 10 October 2026

  1. Introduction

Welcome to TRAK MOTION GPS. These Terms & Conditions govern your access to and use of our website, products, GPS tracking devices, software, subscription plans, recharge services, and installation services available through www.trackmotion.in.

By accessing our website, placing an order, or making a payment, you agree to these Terms & Conditions. If you do not agree, please do not use our website or services.

  1. About Our Business

TRAK MOTION GPS provides GPS tracking devices and related services for vehicles, including installation, GPS tracking software, mobile application access, subscription plans, and recharge services.

We provide services through our branches and installation network in India, subject to serviceability and availability.

Website: https://www.trakmotion.in
Business Name: TRAK MOTION GPS
Customer Support: 8002626356

  1. Products and Services

We offer GPS tracking devices and associated services for eligible vehicles, including two-wheelers, cars, commercial vehicles, and other supported vehicles.

Product features, specifications, prices, warranty periods, subscription validity, and installation inclusions may vary by product or plan. Customers should review the applicable product details before placing an order.

Certain features may depend on mobile network coverage, GPS signal availability, device compatibility, power supply, and active subscription status.

  1. Pricing and Taxes

All product and service prices will be displayed on the website or communicated to the customer before order confirmation.

Applicable taxes, including GST, will be charged as specified during checkout or on the applicable invoice.

TRAK MOTION GPS reserves the right to revise prices, offers, and product specifications prospectively. Any applicable price will be confirmed before the customer completes the purchase.

  1. Orders and Payments

Customers may place orders and make payments through the payment methods made available on our website, including Razorpay and its supported payment options.

By making a payment, the customer confirms that the information provided is accurate and that they are authorized to use the selected payment method.

Orders are subject to payment confirmation, stock availability, serviceability, and order verification.

An order confirmation or payment receipt does not guarantee immediate installation. Installation scheduling will be communicated separately.

If a payment is deducted but the order is not confirmed, the customer should contact our support team with the transaction details. Duplicate payments and payment failures will be reviewed and resolved in accordance with the applicable payment provider’s process and timelines.

  1. Shipping and Delivery

Products will be dispatched to the shipping address provided by the customer, subject to availability and successful order verification.

Delivery timelines are estimates and may be affected by courier operations, location, weather, public holidays, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact number.

Any shipping charges, if applicable, will be communicated before payment.

  1. Installation Services

Installation is available at eligible locations, subject to technician availability and service coverage.

Free installation will apply only when expressly included in the selected product or offer. Any additional installation, wiring, vehicle modification, travel, or other charges not included in the offer will be communicated to the customer before the work is performed.

Customers must ensure that their vehicle is available at the agreed location and time. Delays caused by customer unavailability, incorrect information, or inaccessible installation locations may require rescheduling.

  1. GPS Subscription and Recharge

GPS tracking services requiring an active subscription will operate according to the validity and features of the selected plan.

Customers are responsible for renewing their subscriptions before expiry to avoid interruption of tracking services.

Expired, suspended, or inactive subscriptions may result in restricted access to live tracking, playback, alerts, or other subscription-dependent features.

Recharge fees and validity periods will be displayed or communicated before purchase. Recharge payments are subject to the refund policy described below and any applicable legal requirements.

  1. Warranty

Warranty coverage will be determined by the warranty period and terms communicated with the applicable product or offer.

Warranty generally covers eligible manufacturing defects during the stated warranty period, subject to inspection and the applicable warranty conditions.

Warranty may not cover damage caused by accidents, misuse, unauthorized repairs, tampering, improper installation, water ingress beyond the product’s specified protection rating, electrical faults in the vehicle, or other excluded circumstances.

Subscription recharge and hardware warranty are separate unless expressly stated otherwise.

Customers should contact customer support for warranty claims and provide the purchase details and relevant device information.

  1. Cancellation and Refund Policy

Customers should contact TRAK MOTION GPS support as soon as possible to request order cancellation.

Cancellation requests will be assessed according to the order status, dispatch status, installation status, and applicable law.

For eligible cancelled orders, refunds will be processed to the original payment method wherever supported. Processing time may depend on the payment provider and the customer’s bank.

Refunds for defective, damaged, incorrect, or undelivered products will be reviewed based on the circumstances and applicable consumer protection laws.

Digital services, activated subscriptions, and recharge plans may be subject to different refund conditions. Any restrictions will be applied only to the extent permitted by applicable law.

Nothing in this policy excludes any refund, replacement, or other remedy that is legally required.

  1. Returns and Replacements

Customers should notify us promptly if a product is received damaged, defective, or different from the product ordered.

A return or replacement request may require the order number, photographs or videos of the issue, and inspection of the product.

Products must be returned with the included accessories and packaging where reasonably available, unless otherwise instructed.

Return shipping arrangements and any applicable charges will be communicated during the resolution process, subject to applicable law.

  1. GPS Tracking Accuracy and Service Availability

GPS accuracy and service continuity depend on satellite signals, mobile network coverage, SIM connectivity, device installation, vehicle power supply, and third-party infrastructure.

TRAK MOTION GPS does not guarantee uninterrupted connectivity, continuous real-time updates in every location, or error-free operation at all times.

Live tracking, route history, playback, engine alerts, and other features may be temporarily unavailable because of network outages, maintenance, technical faults, or circumstances beyond our reasonable control.

  1. Customer Responsibilities and Lawful Use

Customers must provide accurate contact, billing, shipping, and vehicle information.

GPS devices must be installed and used lawfully. Customers are responsible for obtaining any required authorization or consent before tracking a vehicle or its users.

Customers must not use our products or services for unlawful surveillance, unauthorized tracking, harassment, or any other prohibited activity.

Customers must not attempt to compromise our software, servers, applications, or website security.

  1. Privacy and Data Protection

Customer information will be collected, used, and processed as described in our Privacy Policy and in accordance with applicable Indian data protection and privacy laws.

Personal information may be used for order processing, payment verification, shipping, installation scheduling, customer support, subscription management, fraud prevention, and legal compliance.

Payment transactions are processed through the relevant payment service provider. Payment information is handled according to the applicable provider’s security practices and policies.

Please refer to our Privacy Policy for further information about personal data and customer rights.

  1. Third-Party Services

Our services may rely on third-party payment gateways, telecommunications networks, SIM providers, courier companies, mapping services, and software platforms.

The availability and performance of these services may be governed by their respective terms and policies. We will make reasonable efforts to address issues affecting our customers but cannot guarantee the uninterrupted operation of third-party systems.

  1. Limitation of Liability

TRAK MOTION GPS will not be responsible for indirect or consequential losses arising from temporary GPS signal loss, mobile network failure, inaccurate third-party data, or service interruptions beyond our reasonable control, to the extent permitted by applicable law.

A GPS tracking device is a monitoring and security assistance tool and is not a guarantee against theft, unauthorized vehicle use, accidents, or financial loss.

Nothing in these Terms & Conditions limits liability where such limitation is prohibited by applicable law or removes any statutory consumer rights.

  1. Changes to Terms

TRAK MOTION GPS may update these Terms & Conditions to reflect changes in our products, services, business operations, or legal requirements.

The updated version will be published on our website with the revised effective date. Continued use of our website and services after the changes take effect will be subject to the updated terms, to the extent permitted by law.

  1. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of India.

Any disputes will be handled by the competent courts having jurisdiction under applicable Indian law, subject to mandatory consumer protection laws and other applicable legal requirements.

  1. Contact Us

For questions about these Terms & Conditions, orders, payments, refunds, warranty claims, installation, or GPS recharge, please contact us:

TRAK MOTION GPS
Website: https://www.trakmotion.in
Phone / WhatsApp: 8002626356

Thank you for choosing TRAK MOTION GPS.

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