Refund Policy

Business Name: TRAK MOTION GPS
Website: https://www.trakmotion.in
Effective Date: 11 October 2026

TRAK MOTION GPS sells GPS tracking devices, GPS recharge plans, and related installation services across India. This policy explains how customers can request refunds for purchases made through our website.

  1. Eligible Refund Requests

Customers may request a refund in the following cases:

  • Payment is deducted but the order is not confirmed.
  • The product received is defective, damaged, or incorrect.
  • TRAK MOTION GPS is unable to fulfil a confirmed order.
  • An eligible order is cancelled before dispatch.
  • A refund is otherwise required under applicable consumer protection laws.
  1. Refund Request Procedure

To request a refund, contact us by phone or email and provide:

  • Customer name and registered mobile number.
  • Order number.
  • Payment transaction ID or payment receipt.
  • Reason for the refund request.
  • Photographs or videos, where relevant.

We will review the request and communicate the outcome.

  1. Refund Processing Time

Once a refund is approved, TRAK MOTION GPS will initiate the refund to the original payment method, wherever supported, generally within 5–7 business days.

After initiation, the time taken for the amount to appear in the customer’s account depends on the bank, card issuer, or payment provider.

  1. GPS Devices and Installation

For damaged, defective, or incorrect products, customers should contact us within 48 hours of delivery, where reasonably possible, and provide supporting evidence.

Requests will be assessed according to the product condition, order details, applicable warranty and return terms, and applicable law. This notification period does not remove any statutory rights.

Installation charges for services already performed may be assessed separately, subject to applicable law and the circumstances of the request.

  1. GPS Recharge and Subscription Services

Refund requests for GPS recharge plans and activated subscriptions will be reviewed according to the service status, order details, and applicable law.

A refund is not automatically guaranteed merely because a customer has stopped using an activated service. However, any refund or remedy required by law will be honoured.

  1. Duplicate or Failed Payments

If a payment is deducted more than once or the order is not generated after a successful payment, contact our support team with the relevant transaction details. Verified duplicate payments and eligible failed-order payments will be refunded.

  1. Contact for Refunds

TRAK MOTION GPS
Website: https://www.trakmotion.in
Phone / WhatsApp: +91 8002626356
Email:

All refund requests will be handled in accordance with applicable Indian law.

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